As a systems administrator dealing with Yahoo Mail can be a pain. For the sysadmin of a system that sends promotional, opt-out mailings it can be brutal. I'm still trying to figure out why I can never actually talk to a human over there.
We have gone from a world of concentrated knowledge and wisdom to one of distributed ignorance. And we know and understand less while being increasingly capable."
-Prof. Peter Cochrane, formerly of BT Labs
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